Delivery

I send the jewellery out to you by Royal Mail Special Delivery with a charge of just £7 for post and packaging to Great Britain.

I can send my jewellery to most places in the world so please contact me if you wish a quote for delivery to another country.

I aim to get jewellery ordered from the website out to you within a week but if you need it quickly please let me know and I will endeavour to get it out to you asap. Just to bear in mind though even though I do send by Next Day delivery the weather in our islands does affect postage and at times can affect your package flying out to you.

Every order comes gift packaged in a Rebecca Smith Jewellery tote, tied with a gold ribbon, inside which is a white jewllery box stamped with gold lettering. The jewellery arrives all ready to present as a gift, but so you can still take a peak before giving it away. To make sure that no surprise is spoiled the gift packaged jewellery arrives in the post in a plain outer box.

Payment

All major credit and debit cards are accepted through Paypal’s secure site, but please email me if you would like to arrange another method of payment.

Returns, Exchanges and Refunds

If for any reason you would like to return or exchange your item please do not hesitate to contact me.

I operate a 14 day returns policy if you would like to retuen your jewellery for a full refund minus the cost of postage.

I will arrange with you for the jewellery to be returned upon receipt of which undamaged and in the original packaging I will credit you within a reasonable period of the jewellery being received back to me.

All my jewellery is handmade and therefore may have a slight variation from the pieces pictured on the website.

I am unable to refund any pieces of jewellery made on commission but please contact me to see what adjustments I can work out for you.

I do not undertake to repair or adjust any work that has not been made by me but any pieces of mine that may need a repair, please let me know and I will see what I can do.